We've got answers. Explore common questions from fellow Oodle parents.
Product & Ingredients
How long does shipping take?
We process orders within 1–3 business days (excluding public holidays). Once dispatched, delivery takes 2–10 business days depending on your location. Remote and rural areas can take longer, and deliveries to the Northern Territory are currently taking up to 14 days via Australia Post.
Are your products safe for puppies?
Yes. Our gentle, pH-balanced formulas are carefully designed to be safe for puppies as well as adult dogs. We use only pet-safe ingredients so you can feel confident giving your little one the best start in coat and skin health.
What makes your shampoo different?
Our range is formulated exclusively for Oodles using a unique Prebiotic Complex that supports a healthy skin microbiome. Combined with premium botanicals, oat oil and no nasties, our products deliver a luxury spa-like clean that is gentle and effective.
Where is the shampoo & conditioner made?
Oodle Nation Shampoo and Conditioner is proudly Australian made. Our manufacturer is based in NSW, Australia
Do you offer subscriptions or bundles?
Yes. We currently have two bundle options available - our Signature Duo Pack and our Luxury Oodle Spa Pack. We will consider a subscription model down the track.
How to Use
How often should I wash my Oodle?
Most Oodles benefit from a bath every 2-4 weeks, depending on their coat type, activity level and grooming routine. Our gentle, sulphate-free formula means you can wash as often as needed without drying or irritating the skin.
Can I use the shampoo with other grooming products?
Yes. Our products are designed to compliment other high quality grooming items such as detangling sprays and professional grooming treatments.
Orders & Shipping
Where do you ship to?
We currently ship across Australia only. We hope to expand internationally soon.
How long will my order take to arrive?
All orders are processed within 1–3 business days. Delivery then takes 2–10 business days depending on your location.
How much is shipping?
Standard shipping is $9.95 Australia-wide, and free on orders of $100 or more. Need it faster? Express shipping is available Australia-wide for $15.95.
Returns & Support
What’s your return policy?
We are confident that you will love our Oodle Nation products. However, if you are not satisfied, you can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging. We cannot accept returned goods that have been used. You will be responsible for the cost of return shipping and assume any risk of lost, stolen or damaged goods during transit. To start a return, please contact us at hello@oodlenation.com.au
My order arrived damaged. What should I do?
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photographic evidence.
Still have questions?
We’re just a click away. If you didn’t find what you were looking for, head to our Contact Us page or reach out directly — we’re always happy to help!
